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Technical Support Analyst

  • Columbus, Ohio
  • Position ID: 2962
  • Minimum Experience: Entry Level
  • Education: AS
  • Registration: (Not Specified)
  • Required Skills: Microsoft Office
  • Sponsorship: Immigration related employment benefits, e.g. visa sponsorship, are not available for this position.


Are you motivated, energetic and ready to take your career to the next level? Burgess & Niple is seeking a Technical Support Analyst to join our corporate IT team in Columbus, OH focusing on end-user experience for professional engineers and planners by removing technical obstacles that interfere with productivity and help implement new systems as we meet our growing company’s needs.

What a Technical Support Analyst job is all about:

  • You care about the experience our civil engineering and planning professionals have, and you know that your skills can make a positive impact on the whole company
  • You want to grow your skills learning how to develop automated tools to deploy and manage end-user devices, implement and maintain desktop images, software packages, and end-user management systems in a Microsoft environment
  • You will begin to support recommended end-user device standards and document standard processes and procedures in a collaborative IT team distributed throughout the country
  • You see change as an opportunity; You thrive in an organization that constantly adapts and evolves with diverse engineering software like AutoCAD, Bentley Microstation, Revit, Civil3D and Bluebeam Revu and diverse environments, such as virtual desktops, cloud-based services, and traditional hardware
  • You can commit to an on-call support shift for one week about every nine weeks

What you need to make an impact:

  • Associate degree in Information Technology, Computer Science, or other IT related discipline preferred, plus 0-2 years of experience in support of endpoint systems and devices (or equivalent combination of experience and training)
  • Desire to grow and learn professionally
  • Excellent communication and teamwork skills
  • Basic experience supporting internal clients
  • Ability to work Monday – Friday, 8 hours / day
  • Self-motivated and adaptable, including the capability to learn virtual collaboration tools
  • Possess basic problem-solving skills
  • Ability to work remotely based on business operations and the needs of the firm

What we offer:

Burgess & Niple offers an excellent benefits package that includes your choice of medical plan, dental/vision coverage, immediate accrued paid time off, 401(k) with match and no vesting schedule, flexible spending or health savings account options, basic life insurance/short term & long term disability coverage at no cost to the employee, option to purchase supplemental life insurance, bonus program, flexible hours, hybrid work schedule options, tuition assistance, casual dress, opportunities for professional development and much more.

Why join us?

At Burgess & Niple, our employees are driven by a passion for advancing the built environment with exceptional concern for quality of life, safety and sustainability. We deliver creative solutions that exceed our clients’ goals and foster an environment that creates unlimited opportunities for employees.

Guided by our core values, we are a privately held firm with offices in twelve states and the District of Columbia and projects around the world. Through our Virtual Desktop Interface (VDI) and tech-savvy employees, we seamlessly collaborate regardless of location. Apply today and discover the limitless possibilities for your career at B&N.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, national origin, disability status, marital status, sexual orientation, protected veteran status, or any other characteristic protected by law. Click here to view our Equal Employment Opportunity & Affirmative Action Policy Statement.